Shipping, returns & privacy

Shipping is free within the United States. We do not ship internationally yet.

Your order is confirmed as soon as your card payment clears at checkout, and your receipt arrives by email straight away. Your cover is then dispatched from our US warehouse in 1–2 business days and usually arrives 3–7 business days later. You receive a tracking link by email the moment it ships.

You can return an unused cover within 30 days of delivery for a full refund of the item price.

Reply to your order confirmation email with your order reference and we will send return instructions. Refunds are issued to the original payment method within 5 business days of the return arriving.

If your cover arrives damaged or does not match what you ordered, contact us and we will replace it at no cost.

Payment is taken by card on our secure checkout page, which is hosted by our payment provider. Your card details are entered there and never reach this website or our servers — and nothing is charged until you complete that page.

Prices are shown in US dollars. The total shown at checkout is the full amount — there are no added shipping or handling fees within the US.

When you order we store your name, email address, delivery address and phone number as entered at checkout. We use these only to confirm your order, deliver your cover and handle any return.

We share your delivery details with the carrier that ships your order, and with the payment provider that processes your payment. We do not sell your data or pass it to advertisers.

We record a small number of anonymous usage events, such as an order being submitted, to see how the store is working. We do not use advertising trackers on this store.

You can ask us to send you a copy of the details we hold about you, correct them, or delete them once your order is complete — just reply to any email from us.

We keep order records for as long as we need them for accounting and warranty purposes.

The fastest way to reach us is to reply to your order receipt — that keeps your order reference attached and we answer within one business day.

You can also reach us directly: Pet Store Co LLC · 515 Gia Circle, Clifton Heights, PA 19018 · hello@petstoreco.com.